🐻 Which overseas role to hire first?

Lots of agency owners want to transition from fully in-person US-based staff to a remote fulfillment team.

Often they’re unsure what role they should hire for and worry about keeping folks accountable remotely even though they recognize the talent and cost savings are enormous.

So, what role should people hire for first to start the transition to a global fulfillment team?

If you can afford it, you should 100% start with an operations manager. Here’s why:

Locked away in the tiny country of Serbia is a big secret: some of the world’s best operations talent.

Serbia isn’t usually super high on the list of places to find talent.

For one thing, it was bombed by the United States as recently as 1999.

But a lot can change in 25 years.

Today, most younger Serbians have a generally positive view of the United States and in 2014 Serbia applied to join the European Union. (A process that normally takes years.)

Due to a variety of factors, European, Arab, and Asian companies have long-based logistical, shipping, and tech operations in Serbia.

However, due to geopolitical factors, Serbia has a GPP per capita of less than 1/3 of the United States.

Read: Serbia has a lot of highly trained operational geniuses who are making 1/3 of less of what equivalents in the US are making.

So back to going remote.

There are three key challenges you’re going to face going remotely.

1. Project Management
2. Accountability
3. Fulfillment Systems

When you’re in office, most agencies function with the founder running from person to person answering questions, giving feedback, and overseeing projects.

When you go remote a lot of these organic feedback systems disappear.

A conscious effort has to be made to make the invisible, visible.

This is where your operations manager comes in.

They’re going to be in charge of setting up systems to make sure that the team works together at a high level.

One day that might be creating standard operations systems.

Another day they might be setting up your CRM or workspace in Hubspot, Airtable, or Notion.

As you bring on more remote members their responsibilities will change to holding people accountable to deadlines and quality standards.

They might even hold 1 on 1s with underperforming team members.

In short, they’re the buffer you wish you had between yourself and the daily chaos of running your agency.

And while you could try to recruit this role on your own, why would you want to?

Until January 15th, Go Carpathian will hire your operations manager with a 90-day guarantee for just $995.

We do all the sourcing, vetting, interviewing, and more so you can focus on growth.

👉 Let Go Carpathian recruit your first role for just $995.→ 

(Offer valid until January 15th)

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